Terms of Service

Last Updated: October 20, 2025

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Client," "Designer," or "you") and Tezzera ("Company," "we," "us," or "our") governing your access to and use of the Tezzera software-as-a-service platform (the "Service").

By accessing or using the Service, you agree that you have read, understood, and agree to be bound by all of these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICE.

1. Use of the Service

1.1. Eligibility

The Service is intended solely for users who are at least eighteen (18) years of age or older. By using the Service, you represent and warrant that you meet this age requirement.

1.2. License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service solely for your internal business purposes in connection with the platform's core functions (task management, client interaction, project workflow, etc.).

1.3. User Accounts and Roles

To access most features of the Service, you must register for an account. You are responsible for maintaining the confidentiality of your account password and are fully responsible for all activities that occur under your account.

  • Admin/Owner: The primary user who creates and pays for the workspace and manages team members and projects.

  • Team Member: Users invited by the Admin/Owner with defined role-based access to projects and data.

  • Client/Guest: External users invited to specific projects, dashboards, and communication streams, typically with View-Only access, as determined by the Admin/Owner.

1.4. Third-Party Integrations and Services

The Service may offer integrations with third-party services including but not limited to Google Drive, Dropbox, Google Calendar, and Zapier ("Third-Party Services").

Your use of Third-Party Services is governed by the respective third party's terms of service and privacy policy. You are responsible for reviewing and complying with all Third-Party Service terms.

Tezzera does not control Third-Party Services and is not responsible for:

  • The availability, functionality, or security of Third-Party Services

  • Changes to Third-Party Service APIs, features, or pricing

  • Data loss or corruption resulting from Third-Party Service failures

  • Interruptions in integration functionality

  • Third-party service terminations or disruptions

  • Compliance with third-party terms and policies


We may add, modify, or discontinue any Third-Party Service integration at any time without notice. We do not guarantee that any integration will remain available or functional.

When you connect Third-Party Services, you authorize Tezzera to access, retrieve, and store certain data from those services as necessary to provide the integration functionality. This data handling is subject to our Privacy Policy.

You may revoke Tezzera's access to Third-Party Services at any time through your account settings or the third-party service's authorization settings. Revoking access may limit Service functionality.

2. Intellectual Property and Data Ownership

2.1. Company Intellectual Property

You acknowledge that you are licensed to use the platform as a service, but you do not own the underlying software components or code.

2.2. User Data Ownership

You retain all ownership rights to the data you upload or create while using the Service ("Client Data"), including all tasks, deadlines, contracts, invoices, files, and communications. Tezzera does not own your Client Data.

  • You grant Tezzera a non-exclusive, royalty-free, worldwide license to use the Client Data solely as necessary to provide, maintain, and improve the Service and as described in our Privacy Policy.

  • You represent and warrant that you own or have the necessary licenses and permissions for all Client Data, and that your use and storage of Client Data will not infringe on any third-party rights or violate any laws.

2.3. Data Backup & Data Loss

You are solely responsible for maintaining your own backup copies of your Client Data. While we implement reasonable measures to prevent data loss, we do not guarantee that your Client Data will be stored without loss or corruption.

Tezzera has no obligation to store, maintain, or provide you with copies of your Client Data except as required to provide the Service during your active subscription period. We are not a backup or archival service.

You acknowledge and agree that:

  • The Service may experience interruptions, errors, or technical failures that could result in data loss or corruption

  • Third-party service failures (including but not limited to hosting providers, database services, and integration partners) may result in temporary or permanent data loss

  • Tezzera shall not be liable for any loss, alteration, or corruption of Client Data

  • You waive any claims against Tezzera for data loss, corruption, or unavailability


2.4. Data Security

We implement commercially reasonable technical and organizational measures designed to protect Client Data from unauthorized access, use, alteration, or disclosure. These measures include encryption, access controls, and security monitoring.

However, you acknowledge that:

  • No method of electronic transmission or storage is 100% secure

  • We cannot guarantee absolute security of your Client Data

  • Unauthorized access, hardware or software failures, and other factors may compromise the security of Client Data at any time


In the event of a security breach that compromises your Client Data, we will notify you in accordance with applicable law and our Privacy Policy. Notification may be delayed if law enforcement requests that notification be delayed.

You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • Using strong passwords and enabling two-factor authentication (if available)

  • Promptly notifying us of any unauthorized access to your account

  • Ensuring your team members follow appropriate security practices

  • Not sharing login credentials with unauthorized individuals

If you discover a security vulnerability in the Service, please report it to us immediately at hello@tezzera.co. Do not publicly disclose the vulnerability until we have had an opportunity to address it.

3. Payments, Fees, and Subscriptions

3.1. Subscription and Billing

  • Subscription Model: The Service is billed on a subscription basis for different tiers.

  • Payment: All subscription payments are processed through credit card transactions via third-party processors (e.g., Stripe).

  • Billing Disputes: You must notify us of any billing problems or discrepancies within fourteen (14) calendar days after the charge first appears on your statement.

3.2. Invoicing and Transaction Fees

  • Client Payments: Tezzera facilitates payments from your clients via credit card, ACH, and PayPal.

  • Platform Transaction Fee: You acknowledge and agree to pay a Platform Transaction Fee (e.g., 1%) on invoices processed through the platform. This fee is applied before any payout is sent to your workspace.

  • Payouts: We use third-party payment processors (e.g., Plaid, PayPal) to facilitate secure workspace payouts to connected bank accounts or PayPal accounts.

3.3. Third-Party Payment Processing

All payments are processed through third-party payment service providers, including but not limited to Stripe (for credit card and ACH payments), PayPal, and Plaid (for bank account connections). By using the Service, you agree to be bound by the terms and conditions of these payment processors.

Tezzera does not directly process, store, or have access to your complete payment information (such as full credit card numbers). We are not responsible for:

  • Payment processing errors, delays, or failures by third-party processors

  • Declined transactions or insufficient funds

  • Currency conversion rates or fees charged by payment processors

  • Compliance with payment processor terms and policies

  • Changes to processor fees, terms, or availability

  • Security breaches or data losses at the processor level

  • Processor holds, freezes, or account suspensions

If you initiate a chargeback or payment dispute through your credit card company or bank:

  • Your access to the Service may be immediately suspended or terminated

  • You will be responsible for any chargeback fees (typically $15-25 per chargeback)

  • You agree to work with us directly to resolve billing disputes before initiating chargebacks

  • Fraudulent chargebacks may result in permanent account termination and legal action

When you use the Service to invoice your clients:

  • You are responsible for all aspects of the transaction with your client

  • Tezzera is not a party to transactions between you and your clients

  • We are not responsible for client non-payment, payment disputes, or refund requests

  • You are responsible for all applicable taxes, duties, and assessments

  • You must comply with all applicable laws regarding payment collection

Payouts from client payments are subject to processing times of third-party providers and may take 2-7 business days to reach your connected bank account or PayPal account. Tezzera is not responsible for delays in payout processing.

3.4. Refund and Cancellation Policy

All subscription fees paid to Tezzera are non-refundable except as expressly set forth in this section or as required by applicable law.

If you sign up for a trial period ($5 for 30 days), the trial fee is non-refundable. If you do not cancel before the trial period ends, you will automatically be charged the full subscription fee for your selected plan.

You may cancel your subscription at any time through your account settings. Upon cancellation:

  • Your access will continue until the end of your current billing period

  • No refunds will be provided for the remaining portion of that billing period

  • You will not be charged for subsequent billing periods

  • Your account and data will be subject to deletion as described in Section 6.5


If you believe you have been incorrectly charged, you must notify us within fourteen (14) calendar days of the charge. After fourteen (14) days, all charges are considered final and non-refundable. We will investigate valid billing error claims and issue refunds where appropriate.

Refunds may be issued at Tezzera's sole discretion in exceptional circumstances, such as:

  • Extended service outages that prevent you from using the Service

  • Billing errors caused by Tezzera

  • Other circumstances deemed appropriate by Tezzera management


The circumstances listed above do not guarantee a refund. All refund decisions are final and at Tezzera's sole discretion.

3.5. Tax Compliance and Invoice Accuracy

Tezzera does not provide tax, accounting, or legal advice. The invoicing features are provided for your convenience only.

While the Service may include tax calculation features:

  • We do not guarantee the accuracy of any tax calculations

  • Tax rates and rules vary by jurisdiction and change frequently

  • You are solely responsible for determining applicable tax rates

  • You must verify all tax calculations before sending invoices to clients


You are solely responsible for:

  • Determining which taxes apply to your business and transactions

  • Collecting, reporting, and remitting all applicable taxes

  • Maintaining accurate tax records

  • Complying with all local, state, federal, and international tax laws

  • Registering for tax permits or licenses as required

  • Issuing compliant tax documentation to clients


All invoice templates, contract templates, and document templates provided through the Service:

  • Are samples for informational purposes only

  • Are not reviewed by attorneys or accountants

  • May not be suitable for your specific business or jurisdiction

  • Should be reviewed by your legal and financial advisors before use

  • Must be customized to comply with your local requirements


If the Service includes currency conversion features, exchange rates are provided by third-party services and may not reflect real-time rates. We are not responsible for currency conversion accuracy or losses due to exchange rate fluctuations.

4. Prohibited Conduct and Responsibilities

4.1. Acceptable Use

You agree not to use the Service:

  • For any unlawful purpose or in violation of any international, federal, state, or local laws.

  • To upload or transmit any illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content.

  • To upload any viruses, malicious code, or other material designed to interrupt, destroy, or limit the functionality of any computer software or hardware.

  • To circumvent, disable, or otherwise interfere with security-related features of the Service.

4.2. User Responsibility

As the workspace owner, you are solely responsible for:

  • All content and data uploaded to your workspace (Client Data).

  • The accuracy and legality of any contract templates or contracts executed through the Service.

5. Disclaimers and Limitation of Liability

5.1. No Legal or Financial Advice

Tezzera provides tools for invoicing, contracting, and business management. We are not a law firm, financial institution, or accounting firm.

  • The contract templates and invoicing features are for informational and administrative purposes only and do not constitute legal, financial, or tax advice.

  • You should consult with professional advisors regarding the use of contracts and the financial implications of transactions through the Service.

5.2. "AS IS" and "AS AVAILABLE"

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We expressly disclaim all warranties of any kind, whether express or implied. We do not guarantee or promise specific results from your use of the Service.

5.3. Limitation of Liability

To the maximum extent permitted by law, in no event shall Tezzera or its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:

  • Loss of profits, revenue, business, or anticipated savings

  • Loss of data or Client Data

  • Loss of goodwill or reputation

  • Cost of procurement of substitute goods or services

  • Business interruption

  • Loss of use of the Service

  • Any other intangible losses

In no event shall the aggregate liability of Tezzera exceed the amount paid by you to Tezzera for the Service during the three (3) month period immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such jurisdictions, Tezzera's liability shall be limited to the greatest extent permitted by law.

5.4. Indemnification

You agree to indemnify, defend, and hold harmless Tezzera, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) that result from or arise out of:

  • Your use of or access to the Service

  • Your violation of these Terms

  • Your violation of any rights of another person or entity, including without limitation, any copyright, trademark, trade secret, or other intellectual property or privacy right

  • Any Client Data you upload, transmit, or otherwise make available through the Service

  • Your breach of any representation or warranty contained in these Terms

  • Any activity that occurs under your account, whether or not authorized by you

  • Your violation of any applicable laws, rules, or regulations

Tezzera reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Tezzera in asserting any available defenses. This indemnification obligation will survive the termination of these Terms and your use of the Service.

5.5. Service Availability and Uptime

Tezzera does not guarantee that the Service will be available at all times or that it will be uninterrupted, timely, secure, or error-free. The Service is provided on an "as available" basis.

We reserve the right to:

  • Perform scheduled and emergency maintenance at any time

  • Temporarily suspend or restrict access to some or all of the Service

  • Modify or discontinue any feature or functionality

  • Upgrade or change the underlying infrastructure


We will attempt to provide advance notice of scheduled maintenance when reasonably possible, but we are not obligated to do so.

You acknowledge and agree that Tezzera shall not be liable for any losses, damages, costs, or expenses resulting from Service unavailability, downtime, interruptions, or performance issues, including but not limited to:

  • Lost business opportunities or revenue

  • Inability to access your Client Data temporarily

  • Missed deadlines or client obligations

  • Damage to your professional reputation


We do not offer service credits, refunds, or compensation for Service downtime or unavailability except as required by applicable law.

6. Term, Termination, and Survival

6.1. Term

These Terms begin on the date you first use the Service and remain in effect while you use the Service or have an active account.

6.2. Termination

  • By You: You may terminate your account at any time by following the instructions within the Service.

  • By Us: We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

6.3. Survival

Sections related to Intellectual Property, User Data Ownership, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Arbitration will survive any termination of these Terms.

7. General Provisions

7.1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of West Virginia, without regard to its conflict of law provisions.

7.2. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration in West Virginia. The arbitration shall be administered by the American Arbitration Association (AAA) under its commercial arbitration rules. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

7.3. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least thirty (30) days' notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

7.4. Entire Agreement

These Terms, together with the Privacy Policy and any documents expressly incorporated by reference, constitute the entire agreement between you and Tezzera concerning your use of the Service.

8. Contact Information

For questions or concerns regarding these Terms, please contact us at:

Company Name: Tezzera LLC

Email Address: hello@tezzera.co